speakers notes home

Surveyors, Consultants and other Transport Industry Professionals: Tuesday 3rd October

11.40 - 12.20 Anne Waite - Dex


Hull Insurance Claims A New Approach

 

What is Dex?

A New Hull Facility that is breaking the mould!

The Need for Change?

  • Traditional ‘London market’
  • Scandinavian/Japanese Approach
  • P&I Claims Handling

Dex - Breaking the Mould

  • P&I style claims service for Hull & Machinery?!
  • Service Focussed
  • Teamwork/Common Goal
  • Non-confrontational

Outline of Cover

  • H&M - All risks
  • Owners Interests
  • War & Strikes
  • Loss of Income

Customised Claims Procedures

  • Owners needs
  • Owners preferences
  • Claims procedures document

Surveying

  • Empowerment
  • Service Level Agreements
  • Guidelines for Surveyors
  • Pro-forma Report

Adjusters

  • Traditional appointment
  • Dex approach - service level agreements
  • Simplify the process - Survey Adjustments
  • Recovery action protected

Provision of Bail

  • Collisions - 4/4ths F&FO
  • Salvage
  • 24hrs - 365 days
  • Blanket Counter-security

Global Claims Handling

  • Thomas Miller Network
    • Familiarity with Owner
    • Single point of contact
    • Time zones & language

Correspondents

  • Appointment of surveyors
  • Assist the vessel
  • Collation of information/documentation

Disputes

  • Mediation
  • Arbitration
  • Advisory Council - Discretionary Cover

On the Horizon

  • On-going review of Codex
  • Different ways of handling claims
  • Service level agreements with shipyards?

What does it mean to you?

  • Service Level Agreements
  • Changing the terms of reference?
    Adjusters
    Surveyors